Last Updated: 9/4/2024
Entheology Project (“we,” “our,” “us”) is committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access and use our LIMS Analytical Testing Platform (“Platform”). By using the Platform, you agree to the terms of this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.
1. Information We Collect
We may collect the following types of information when you use our services:
1.1 Personal Information
Personal information includes any information that identifies you personally, such as:
- Name, Email address, and Phone number (stored securely on our KeyCloak server at iam.entheo.info).
- Payment details (e.g., credit card information)
- IP address
1.2 Sample Information
When you submit samples for testing, we collect information necessary for processing, including:
- Type of sample
- Sample submission details (e.g., tracking number, shipment date)
- Test instructions
1.3 Non-Personal Information
Non-personal information includes data that does not identify you personally, such as:
- Browser type
- Operating system
- Access times
- Referring website addresses
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Personal Information
- Storage on KeyCloak: Your Name, Email address, and Phone number are securely stored on our KeyCloak server at iam.entheo.info to authenticate and manage your account.
- To facilitate the submission and processing of your samples.
- To communicate with you, including providing updates on your order.
- To issue Certificates of Analysis (COA) and deliver test results.
- To process payments and manage billing.
- To improve our services and the user experience on our platform.
- To comply with legal obligations and enforce our terms of service.
2.2 Sample Information
- We anonymize sample information before submitting it to the lab. Your personal information is not shared with the laboratory unless explicitly required by law or with your consent.
- To track sample submissions and provide status updates.
- To ensure proper processing and reporting of test results.
2.3 Non-Personal Information
- To analyze how our Platform is used, in order to improve its performance and functionality.
- To diagnose and fix technical issues.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 With Accredited Laboratories
- We only share anonymized sample information necessary for the lab to perform testing.
- Personal information is not shared with the lab unless required by law or your consent is obtained.
3.2 With Service Providers
We may share your information with trusted third-party service providers who perform services on our behalf, such as:
- Payment processors
- Shipping and logistics providers
- Cloud storage and database providers
- IT support and maintenance
These service providers are bound by confidentiality agreements and are only permitted to use your information in accordance with our instructions.
3.3 Legal Requirements
We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.4 Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. In such cases, we will notify you before your information is transferred and becomes subject to a different privacy policy.
4. Data Security
We use a variety of security measures to protect your personal information, including:
- Encryption for data transmission and storage: All personal information, including Name, Email address, and Phone number stored on our KeyCloak server at iam.entheo.info, is encrypted in transit and at rest.
- Secure access controls: We limit access to your personal information to authorized personnel who require it to provide our services.
- Regular security audits and updates to ensure compliance with industry standards.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Sample information is discarded by the lab after testing, and the Service Provider does not store physical samples.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to request corrections to any inaccurate or incomplete personal information.
- Erasure: You may request that we delete your personal information, subject to certain legal obligations.
- Restriction of Processing: You have the right to request that we limit the processing of your personal information under certain conditions.
- Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
To exercise any of these rights, please contact us at data@entheo.info.
7. Cookies and Tracking Technologies
We may use cookies and other tracking technologies (e.g., web beacons, pixels) to collect non-personal information about your interactions with the Platform. Cookies help us:
- Improve the user experience on the Platform.
- Track your interactions and remember your preferences.
You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Platform.
8. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are made, we will notify you by updating the “Last Updated” date at the top of this page. Your continued use of the Platform following any changes constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Entheology Project
2021 Fillmore St PMB 2035
San Francisco, CA 94115
Phone: 415-390-6250
Email: data@entheo.info
https://lims.entheo.info/privacy-policy
EIN: 88-1953133